退款政策

Returns

We offer returns for all orders within 5 days of delivery. The return window begins on the day your order is delivered to you. You may request a return for a refund or store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@jayde-jewellery.com with the following information:

- Full Name

- Order Number 

- Reason for return

Postage will be at the buyer's expense (Domestic is around $10-15). We recommend using registered/trackable post as we do not hold responsibility for lost packages.

Returns must be posted within 7 days of approval.

If the conditions and the return are not met we have the right to refuse the return.

For any questions, contact us at info@jayde-jewellery.com, we will be happy to help! 

Bangle purchases

For bangle purchases, if for any reason, you are not fully satisfied with the item, we offer returns with a 7-day inspection period (from delivery).

You may return it for a refund, exchange, or store credit. Refunds will incur a restocking fee of 9%. This is to cover the transaction and processing fees that get charged as a percentage of the sale price by Shopify, digital payment platforms like Paypal, Afterpay and credit card providers. No restocking fee for exchanges or store credit.

To return your order, you must email us within seven days of delivery. We will provide you with return instructions. 

Returned items must be in their original condition as it was sent to you with sales tag(s) attached in its original parcel packaging. Any alterations and/or modifications to the tag(s) may not be accepted. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus shipping cost and 3% transaction fee deducted by Shopify) on your original payment method generally within 5 - 10 business days.

Please remember that it can take some time for your bank or credit card company to process a refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@jayde-jewellery.com.