Frequently Asked Questions

What is Jade/Jadeite?

Jade is a precious gemstone that comes in two main types: jadeite and nephrite. Jadeite is the rarer and more valuable form, known for its vibrant colours and translucency. Jadeite is prized not only for its beauty but also for its durability and cultural significance, symbolising purity, protection, abundance, harmony and more.  It has been revered for centuries in various rituals and as a status symbol.

Read our 'Beginner's guide to Jade' blog post to understand the difference in Jadeite and Nephrite and the different grades of jadeite.

Where is your jade/jadeite sourced from?

We source our own raw jade stones from regions from China and Myanmar, which is renowned for high-quality jadeite to ensure superior quality and authentictity in our jewellery. 

Read more about our product here

Do you offer certificates of authenticity?

Yes, all our jade stones can be tested and lab-certified at buyer's cost via any of the jade certification laboratories in Hong Kong. Enquire via Info@jayde-jewellery.com before placing your order.

Is your jewellery safe for skin? What plating do you use for your jewellery?

Yes absolutely - all our jewellery pieces are made in-house with high quality sterling silver 925, nickel and lead-free!

For all our gold-plated jewellery, we only use gold-vermeil, meaning gold that is at least 2.5micron thick plated over the sterling silver for superior durability.

For all our other jewellery, we use rhodium-plating which involves applying a thin layer of rhodium over the surface of sterling silver to give it a bright, reflective white finish while making it resistant to tarnish, scratches, and wear.

Read more on our 'Materials and Care' page.

Do you offer customisation or bespoke designs?

Yes, we offer custom jade jewelry designs. Contact us via instagram direct message or Info@jayde-jewellery.com and we'd love to help you create your unique jade jewellery pieces :)

 

Do you do solid gold?

Yes - we can custom make all our jewellery pieces with solid 14K yellow or white gold. A rough price guide is between $300-$550.

Do you offer any quality/moneyback guarantee?

Yes - all our products are guaranteed to be 100% natural A-grade jadeite, meaning it's free of any colour dyes, resin or chemical treament.

Read more about our quality guarantee/moneyback guarantee here.

Do you offer warranty on your products?

Yes. We offer a 12month warranty. Visit our Warranty page for more information.

Do you ship worldwide?

Yes. Shipping costs and delivery estimates are available on our 'Shipping and Returns' page.

Do you have gift cards available?

Yes! You can purchase our gift cards here: Jayde Jewellery Gift Cards.

Do you offer returns/refunds?

Yes. We offer returns for all orders within 14 days of delivery. More information is available on our 'Shipping and Returns' page. 

Have other questions?

Feel free to reach out via social media/email us via info@jayde-jewellery.com and we'll be happy to help :)